Exceeding Customer Service Expectations

"Previously being in real estate (sales) for four years myself, I have high expectations of properties and the people who work in the industry… @home Property continues to surprise me with their service being better than expected in every dealing I have with them. The team are never anything other than polite and efficient, exceeding all customer service expectations. I would recommend @Home Property to any landlord wanting their property cared for to the extreme and any tenant looking for honest, efficient and professional service and communication."
Teagan Wise
May 15 2019

Outstanding

"I changed property management agencies some years ago as I was not satisfied with the previous firm. At home have been outstanding in the way they have handled my property. Living abroad in Switzerland requires peace of mind in regard to day to day attention of my property. There are too many names to remember that have handled my unit but recently Ceinwyn has been totally on the ball with her quick responses and suggestions as to upgrade my property and her assistance has been impeccable. Ceinwyn must have so many clients to attend to but I felt like she was a personal assistant as she was, and still is, so efficient!! I cannot thank and recommend you enough Ceinwyn."
Brett Bennett
May 15 2019

Wonderful Experience

"I'm honoured to be able to give feedback. The whole process with @home has been wonderful. From speaking with Matthew at the property on the day of viewing and encouraging us to submit an application to Georgia, going above and beyond in helping us to secure the property. To the wonderful office girls every time I have come in to do the paperwork they were all so lovely and kind now after the move we have had a few things needing to be fixed, and @home has straight away seen to them. Thank you so much. You have all made the move, and new home feel wonderful. Bless you all for your outstanding service."
Holly & Adam Lowe
April 12 2019

Approachable

"I have recommended At home property management to friends many times. I specifically ask them to ask for Morgan Walker, who is my property manager. She is approachable, extremely diligent, has an eye for detail and is always forthcoming with communication."
Alice Kaushal
March 1 2019
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High Level of Care

"Several years ago we self-managed our unit and on the whole the experience was NOT enjoyable. Since we signed with @home the worry was really taken out of having an investment property. Your firm has done an excellent job and really took a high level of care with the property. Thank you. I would particularly like to say a few words about Maddy. I really couldn’t recommend her highly enough. Maddy was excellent both with the tenants, the property and with any issues which cropped up. Always highly professional but very friendly at the same time. We appreciate her common sense approach. Thank you again for a very enjoyable working relationship."
Rebekah & Gavin
January 11 2019

Professional & Diligent Service

"Good morning Michelle, Thank you for your professional and diligent service over the past 3 years. I have really appreciated your diligence regarding the selection of tenants and the feedback on any issues which have arisen."
Annie Myers
September 5 2018

Polite, Informative & Helpful

"My partner and I rented for 12 months through @home. The service we received was exceptional. Not only was it good for us as tenants it was obvious that the service supplied to owners was also exceptional too. We have rental properties ourselves and would be very happy to deal with @home as tenants and owners. I move around a bit and am forced to deal via the internet and phone. From the very first phone call I made I felt comfortable dealing with @home. They were polite, informative, helpful but most importantly combined those attributes with being business like while in Launceston, I heard nothing but good things about the business and worked with someone who also rented from @home he had the same opinion as me Well done!"
Jim Fauser
July 16 2018

Kind, Helpful & Professional

"It was the first time I rented with @home property and from day one they have been very kind, helpful and professional. I was impressed with their quick response to maintenance requests and found their tenant online portal to be very helpful.Should I return to Launceston, I won't hesitate to contact them for accommodation. Thank you Robyn, Louise and the team!"
Reza Semnani
June 3 2018

Highly Recommended

"The fourth time we have engaged @home to manage our property. Morgan is most efficient, and quick in her response to any queries. Highly recommend @home for its professional and friendly service."
Vicki Fellows
April 1 2018
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