We value and care for our customers and are here to assist and support you. The nature of our work means we may not always be available to take a call or respond to emails immediately. However, you can be assured that we will always respond within 24 hours of your enquiry. If your request is urgent, we will provide a solution as soon as you make contact.
We have made reporting maintenance simple with our Tenant App and online portal. You can report maintenance directly from your mobile phone with all of the information we need to arrange repairs promptly and effectively.
We understand that sometimes unexpected maintenance issues occur after office hours. This is why we engage the service of exceptional trade partners who will assist you in your time of need. Your safety is always our priority.
Our property management team may not always be available because they are often out and about conducting inspections. You can be sure that our friendly customer service team will deliver the message to the right person who can help you with your enquiry. Our service promise is that we will always respond within 24 hours.
While we are always sad to see our customers move on, we understand that life takes us in all different directions. We upsize, downsize, relocate and buy homes. It can be tricky working with a timeline of lease expiry, and we get it.
If you are unsure about the process and would like to negotiate an alternative vacate date, please get in touch, and we will see what we can do to support you. It is important to understand that the obligation under the tenancy agreement is to pay rent for the full term of the lease unless a mutual agreement is made.
We can help you should your circumstances change, and you need to end your tenancy agreement early. However, you need to be aware of your obligations first.
When you break your lease, you terminate a legally binding agreement between you and the property owner. In doing so, there are certain procedures and costs associated. Discuss this with your property manager before you consider an early termination of the lease.
If you are unsure of your rights and obligations as a tenant, we recommend downloading the CBOS Rental Guide: A guide for property owners, property managers, tenants, and tenant advocates. This guide is also available to purchase from Service Tasmania.
We recommend that you nominate one person to be responsible for paying the rent and water usage. It is our experience that when sharing tenants pay their portion of the rent direct to us separately, problems invariably occur. You should be aware that all tenants are jointly and separately responsible for any debt of the tenancy. In other words, we do not distinguish between your individual payments.
Should any occupants of the property change during the tenancy, you will need to fill out a change of shared tenancy form supplied by our office.
Any additional occupants must apply and be approved to live in the property.
It is your responsibility to pay rent on time. Rent is due on or before the due date (the date you have paid rent up to). It is important to remember that the property owner has financial commitments to meet, and they rely on rent being paid on time.
Should you not be able to pay rent by the due date, you must contact your property manager to make payment arrangements, which will be subject to the owner's approval. If your rent continues to fall behind, we will advise the owner of their option to end your tenancy, and we will act according to their instructions.
Our team will conduct periodic inspections on the property to check the condition of the property and any necessary maintenance requirements. Written notice will be given to you on all occasions. We also carry out periodic drive-by inspections.
Regular inspections allow you to bring any maintenance issues to our attention to keep the property in good repair.
We may also arrange access with prospective tenants if you have advised us of your intention to vacate the property.
Other inspections may include prospective buyers if the owner chooses to sell the property, general valuations, sales appraisals and emergency inspections.
We will always respect your rights and give you the appropriate notice in accordance with the Tenancy Act.
If you find yourself in the unfortunate situation of being locked out of your property, you may visit our office to collect our office set of keys. It is important to note that we can only give keys to tenants listed on the tenancy agreement for privacy and security reasons, and photo identification must be produced. If you lock yourself out after office hours, you must contact a locksmith to gain access. We highly recommend that you keep a spare key with a relative or a trusted friend for emergencies; however, please be aware that you must register any key copies with our office.
If you want to get a pet at any stage during the tenancy, you must contact your property manager first so we can contact the owner for approval. We will ask you to provide details of the breed and, in some cases, the pet's age before we contact the owner to seek instructions.
If the owner approves the pet, you will be required to sign a pet agreement covering your liability for any damage caused to the property and other associated risks.