We are constantly pursuing excellence in delivering our service to you. We want to ensure you have a positive experience, so we will always welcome your feedback. We promise to respond to all constructive feedback, focusing on providing solutions, not excuses.
There are a few common questions that we receive from clients and customers so we thought we would share a few. Always feel welcome to get in touch if you require more information.
We aim to create a positive experience at every interaction with our clients and customers. We will always listen to your needs and provide the best possible solutions.
The team from @home are amazing! From applying to moving into my rental property and the ongoing service is impeccable. They are all so friendly and helpful. Getting something repaired or looked at is never a problem and attended to promptly. Very happy to be renting through @home
We have recently moved our rental property from an agent to @home Property Management and we only wish we had moved over sooner. We have received amazing service from Michelle, Louise, Robyn and Nikki, who have made the process so incredibly easy. Not only have they helped with locating trades but they have treated us like real people! Highly recommend making the move to experience real customer service!
My partner and I were both looking for a place to rent for over 7 months, and after all the unsuccessful applications, we finally found our stay with @Home. Morgan was extremely helpful in this process and everything thus far has been very professional and we feel like we've really been taken care of. We couldn't be happier with our tenancy and we owe it all to Morgan, many, many thanks from both of us.
Firstly I would like to say thank to Morgan for being such a great Property Manager and looking after my property. With out a doubt the best service I've ever had from both Morgan and the team from @home. Morgan has been highly professional, competent, knowledgeable and have looked after both myself and my tenant and always worked towards a win win outcome for both of us. I think many people lack the understanding of how important it is to balance these relationships and the value it adds to all parties involved including yourself. Again thank you and hope I can be in a position to use your services in the future, but in the meantime I will be recommending yourself and @home to anyone looking for a Property Manager.
Peace of mind about our property - we know the @home team has very good attention to detail so we are confident any issues we need to be aware of will be identified. The team is also proactive and quick to communicate/respond when needed. Communication is a big reason why we are so impressed with @home. Ceinwyn is always proactive and responsive, and even when some issues may take a few months to resolve (e.g. waiting on the local council), we never feel the need to follow up or check in as we are confident Ceinwyn has it in hand and will communicate with us as soon as there is an update - and she always does.
At Home is extremely responsive to any issues with our properties and makes us feel very relaxed about their management. We tried to manage them ourselves in the early years, then took them to a property manager, who provided sub-standard service. Subsequently, we moved to At Home. We would highly recommend At Home.