While we hope your tenancy will be trouble free, situations may arise that require repairs to be made. Please notify your property manager of any damage or repairs that may be required on the property. At all times your first contact to organise the repairs must be to our office if it is during normal office opening hours. If a genuine emergency occurs out of office hours (Saturday, Sunday, public holidays, holiday closure periods or after 5.00pm Monday to Friday) please contact our preferred contractors directly:
Premium Plumbing - Office After Hours 6330 3533
Tones Electrical: 0438 272 241
Smoke Alarm Faults
Safe as Houses 0438 684 330 and 0418 137 501
Second call only: Tones Electrical: 0438 272 241
Premier Locksmiths: 0409 956 064
Jacksons Security (03) 6325 2600
Evolve Locksmiths 1800 268 191
O'Brien Glass: 1800 824 133
TasNetworks Electricity emergencies and faults: 13 2004 – 24 hours a day, 7 days a week
Link to check current power outages
TasNetworks also manage the issuing of Cable PIs which are free of charge. Please ensure you have an operating Cable PI device at all times. You can order these via the TasNetworks website – www.tasnetworks.com.au and the device will be posted within 3 business days
State Emergency Services
Floods & Storms: Ph 132 500 Website: www.ses.tas.gov.au
If you are unable to reach the above preferred contractors, please locate a 24-hour service in the local yellow pages and arrange repairs as quickly as possible. Please be aware that if an after-hours call-out is made and the maintenance issue is deemed to be non-urgent, you may be responsible for the additional costs. Please ensure that you notify our office if you have arranged emergency repairs after hours on the first business day after the event.
If a tradesperson is required to attend the property and a suitable time has been agreed between yourself and the tradesperson and you fail to provide access, you may be required to pay for the standard service call.
Where a repair request is reported to our office and it is deemed to be caused by you or a visitor, be it accidental or neglect, you could be liable for the payment of the account. Examples are: power failure due to a faulty appliance, instructional issues with appliances, or foreign objects found causing blocked drainage.