Dealing with Property Management Staff Turnover 

One common complaint among property investors is frequent staff changes, resulting in inconsistent service and communication breakdowns. Investors often establish a good working relationship with a property manager, only to have them leave within a year.

Understanding Staff Turnover

When new clients express concerns about past staff changes, we don't promise that they'll always deal with the same property manager. Regardless of the organisation, staff will inevitably come and go for various reasons. In the property management industry, where the dominant demographic is females in their early to mid-thirties, life changes like starting a family or career shifts are common. High salaries to attract and retain experienced personnel aren't always feasible due to budget constraints and the prevalence of discounted management fees.

Our Approach to Staff Changes

We assure clients that they are hiring us as a company, not an individual. This means that the principal or manager is ultimately responsible for the service provided. Our organisation relies on robust systems, not just people, to ensure consistency despite staff changes. By focusing on business systems, clients are less reliant on individual property managers and their varying management styles.

Choosing the Right Property Management Business

Clients should prioritise the reputation of the property management company over individual managers. Look for positive reviews, testimonials, awards, and innovation. Following a property manager from office to office often leads to disappointment when they leave. Additionally, choosing a property manager based on the lowest fee can be problematic, as these agents may have limited budgets to attract and retain the best staff.

Minimising the Impact of Staff Changes

While our office faces the same challenges as other businesses, we have systems in place to minimise the impact of staff changes. Our processes ensure consistency, and our ongoing training equips our team to provide the best service. We don't rely on individual management styles but adhere to processes that create transparency and consistency. This way, regardless of who is managing your property, they will follow clear instructions and provide a seamless experience.

In summary, while staff turnover is a reality in property management, choosing a company with strong systems and a good reputation can help ensure consistent and reliable service. Our focus on creating a positive culture, team incentives, robust systems, and regular training allows us to retain staff longer and manage properties effectively, minimising the impact of staff changes on our clients.