Excited for the Next Chapter with @home
I have just seen my property advertised and wanted to say the biggest thank you to you Olivia and the wider @home team. The photos look amazing. The property has never looked better. I’m taken back by how professional and caring the @home team is. Thank you for everything. I’m excited for next chapter with @home.
I just wanted to thank you personally and your wonderful team for the excellent experience of renting with @home Property Management. Being with @home for a number of years I was amazed at the consistently high standard of service I received from one staff member to the next. I started out with Aleshia, then Sam and now Robyn. They have all been wonderful to deal with on a regular basis. Robyn has had the task of 'exiting' me, which I would imagine would be a balance of maintaining a rapport with me and upholding the high standards of @home and equally high expectations of the owner. Robyn was fantastic. She was highly professional at all times, very efficient in providing me with information at the earliest opportunity and answered all queries very promptly. I would certainly recommend @home to my friends, confident that they will receive the same professional and efficient service. Each admin staff member I have dealt with by phone, in person or via email has also been equally friendly and efficient over the years also. I’ve never had an average interaction with anyone, which is pretty amazing. Thanks again for running a slick operation.
Lovely & Paitient
Caitlin, Colette, Maddy & Ceinwyn were all lovely and patient with me in my stressful moving/settling in stage. Caitlin was quick to follow up on work needed, so appreciative of that. Thanks to all the team for your support.
Professional With a Caring, Personable Nature
Our experience with Morgan over the last couple of years has by far been the singularly best Property Manager we have had in the 9 years we have been renting. She has been very professional with how she goes about all aspects of managing properties but also balances the professionalism with a wonderful caring and personable nature. I wanted to pass this on because most of the time people only point out things that they aren’t happy with, but I find it impossible not to say something about how good Morgan is at what she does. You are very lucky and should be very proud to have such a valuable member on your team, we consider ourselves very lucky to have her as our property manager.
Outstanding in Every Way
I have been renting with @home in a property in Kings Meadows for 12 months and have just moved from there and into another property with @home. Once again all the @home staff that were involved in my move have been outstanding in every way. My transition ran smoothly and I am now setting into my new premises . You have a wonderful team who all have lovely dispositions and I am very happy to still be with @home Property.
Prompt Professional Service
I would just like to thank you and your team for your prompt and professional service. The friendliness of all your staff was welcoming and commendable and the ease of finding and renting a property through @home was much appreciated after returning to Australia after six years overseas. The little things like a smile, a box of chocolates and a welcoming card all made a big difference. Well Done and Many Thanks
I'm honoured to be able to give feedback!
The whole process with @home as been wonderful. From speaking with Matthew at the property on the day of viewing and encouraging us to submit an application to Georgia going above and beyond in helping us to secure the property. To the wonderful office girls every time I have come in to do the paper work they were all so lovely & kind and now after the move we have had a few things needing to be fixed and @home have straight away seen to them. Thank you so much. You have all made the move and new home feel wonderful. Bless you all for outstanding service.
Highly Professional, Competent & Knowledgeable
Firstly I would like to say thank to Morgan for being such a great Property Manager and looking after my property. With out a doubt the best service I've ever had from both Morgan and the team from @home.
Morgan has been highly professional, competent, knowledgeable and have looked after both myself and my tenant and always worked towards a win win outcome for both of us.
I think many people lack the understanding of how important it is to balance these relationships and the value it adds to all parties involved including yourself.
Again thank you and hope I can be in a position to use your services in the future, but in the meantime I will be recommending yourself and @home to anyone looking for a Property Manager.
High Level of Care
Several years ago we self-managed our unit and on the whole the experience was NOT enjoyable. Since we signed with @home the worry was really taken out of having an investment property. Your firm has done an excellent job and really took a high level of care with the property. Thank you. I would particularly like to say a few words about Maddy. I really couldn’t recommend her highly enough. Maddy was excellent both with the tenants, the property and with any issues which cropped up. Always highly professional but very friendly at the same time. We appreciate her common sense approach. Thank you again for a very enjoyable working relationship.
Polite, Informative & Helpful
My partner and I rented for 12 months through @home. The service we received was exceptional. Not only was it good for us as tenants it was obvious that the service supplied to owners was also exceptional too. We have rental properties ourselves and would be very happy to deal with @home as tenants and owners. I move around a bit and am forced to deal via the internet and phone. From the very first phone call I made I felt comfortable dealing with @home. They were polite, informative, helpful but most importantly combined those attributes with being business like while in Launceston, I heard nothing but good things about the business and worked with someone who also rented from @home he had the same opinion as me Well done!
Exceeding Customer Service Expectations
Previously being in real estate (sales) for four years myself, I have high expectations of properties and the people who work in the industry… @home Property continues to surprise me with their service being better than expected in every dealing I have with them. The team are never anything other than polite and efficient, exceeding all customer service expectations. I would recommend @Home Property to any landlord wanting their property cared for to the extreme and any tenant looking for honest, efficient and professional service and communication.
Attentive to Detail
Robyn Midgley has been a brilliant Property Manager, particularly in negotiating the sensitive issue of cleaning standards with a long term tenant and in managing a vandalism issue at my property. She has always been very attentive to detail and prompt and overall I have been very impressed with her skills attributes and personal manner.
“Moments of Truth”
You are no doubt aware of “Moments of Truth” as they apply to a customer’s various interactions with a business. Can I say, that for this customer, every contact with your business, every 'moment of truth’, has far and away exceeded my expectations. Your staff are a credit to you, as is your business.
Smooth & Prompt Process
Application process was smooth and prompt. We were even lucky enough to collect the keys to the house on a public holiday so to start the tenancy at the start of the working week. Very pleased with the friendly service. Thank you Bianca & co.
The team from @home are amazing! From applying to moving into my rental property and the ongoing service is impeccable. They are all so friendly and helpful. Getting something repaired or looked at is never a problem and attended to promptly. Very happy to be renting through @home
Friendly & Approachable
Just wanted to say a big thank you to @home for our wonderful renting experience over the last two years. Everything has been managed in such a professional and efficient manner. In particular we can't speak highly enough of our property manager Colette and everything that she has done for us. Her friendly and approachable manner is a pleasure to deal with and even with us finishing up our lease, the stressful and busy process of moving was made so much easier thanks to her. She is an asset to your company.
Professional, Courteous & Efficient
We have not rented a property for a very long time, however living on the east coast and our daughter and some of her friends attending college in Launceston, that has changed. We applied for a number of properties with a variety of agencies. However i can not recommend @home highly enough, Morgan & Olivia in particular. They listened to our requirement and needs, and although in the short term we had been unsuccessful they kept in touch until a wonderful alternative eventuated. Professional, courteous & efficient. Looking forward to a long and fruitful relationship for all parties.
A Extremely Professional Team
@home are an extremely professional team. They work quickly and efficiently regarding any query or issue! Always providing fully to the needs of their lease holders in a timely and helpful manner. Wonderful service in all areas . Highly recommended!
Friendly, Considerate & Prompt
I rented the Lebrina house for two years and most often communicated directly with Morgan. She also carried out house inspections. Morgan is not only prompt when actioning any requests I've had in relation to issues with the property, but has been friendly and considerate, especially over the time-frame of my having surgery and recuperating. Most importantly she listens and remembers. A great team player, I'd say. More generally, well done to the @home Property team.
Helpful & Professional
Olivia met me at the property for an inspection, she followed through promptly with an email and application form for me. Olivia was helpful and professional. I am hoping to rent through your agency as your agency does an outstanding job.