We believe that our customers should not only feel that we appreciate their business, but also that we know a little bit about their individual needs. We spend time getting to know our clients and what it is they need from our service. Our belief is that great customer service is setting the expectation for what we are going to do and then doing it every single time. Our objective is to make it easy for our clients to do business with us and to allow them to feel at ease knowing their investment is in safe hands.
Our service promise recognises, reviews, and responds to enquiries in order to constantly improve service delivery, measure performance and improve our internal processes.
Our Service Promise commitments
- Always listen to our clients and customers
- Review, understand and respond to all feedback
- Provide and maintain a complaints management policy & process
- Conduct annual surveys to encourage client and customer feedback
- Be accountable when we make mistakes and provide a speedy solution
- Constantly review the service we provide based on feedback
- Create and deliver regular training and development programs for all team members
- Remove unnecessary barriers to the delivery of our service
@home is continuously evolving, improving, and developing to ensure that our team always provides you with the best service and experience possible.
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