Thank You @home
Just a note to everyone at @home to thank you for your terrific service and support while managing my rental property over the past couple of years. In particular thanks to Sam who has provided excellent timely information on a number of issues.
I just wanted to send a massive thank you to the @home team for looking after my property for the last 6-7 years. The best part about it is I’ve hardly had to worry about the property under your management, and when something did pop up it was always managed with simple negotiations and solutions. I’ve just sold my property and would like to thank Maddy for her exceptional work since taking over the portfolio, and also to everyone else who has been involved with the management. You all really appear to work as a team. I’ll definitely recommend you in the future.
Extremely Positive Experience
From the viewing of the property to picking up the keys we have had an excellent experience. Matthew who showed us through the property was extremely warm and friendly and the individual viewing with him allowed us the time to view the property fully and discuss any questions or concerns we had. Mandy and Jo processed our application promptly and we actually heard our application was successful late in the afternoon of the day we submitted our 1form application. Mandy made us feel at ease. Jo was also very easy to talk to on the phone and via email and also made us feel welcomed as we finalised paperwork for our rental with her. We were also impressed by the little things that were attended to at the property before and initially after our occupation including a garden cleanup, new front security door and drain blockage fixed. Thanks Mandy & Jo for organising this. We felt like even before we moved in our needs were being looked after. Overall our experience has been an extremely positive one and we would highly recommend @home to friends and family.
Thanks again to you Mandy and the @home team for many years of perfect service with my rental property. I have made many recommendations to friends and family that are looking to find a property management company they can trust and not have to worry about anything .
Professional, Courteous, Friendly and Extremely Prompt
I would like to let you know I've been very impressed with Sam's excellent service so far. After owning my own home for 23 years and therefore being very new to the rental market, it has been a very steep learning curve with not all experiences being favorable. Until I approached @home Property Management and in particular Sam. Sam has been professional, courteous, friendly and extremely prompt in responding to any communication I've sent her. You have obviously set excellent standards for your employees to meet and you should be commended. Sam clearly has a fantastic future in customer service and property management and I have definitely appreciated the respect she has shown me in all our interactions.
We live in Melbourne and were looking for a property manager that would ensure our home was well cared for. The @home team have been superb. From the very first meeting we had with Claudine and Michelle we were impressed with the professionalism of the company. Our property manager (Morgan) has been a delight to work with - she attends to maintenance issues quickly, and provides thorough 3 monthly inspection reports. I highly recommend @home to anyone wanting a quality property management service.
Grateful and Fortunate in Finding Your Team
We simply cannot be more grateful and fortunate in finding your team. A move from home intestate to Tasmania for retirement was never going to be easy but the part you and the entire team have been involved in has been as good as it ever could be. A most sincere thanks
Applying for a rental property in Tasmania from Queensland is not an easy assignment. Matthew and Morgan assisted us greatly with our early hurdles, such as not been able to inspect the rental house before they approved our application, accepting our application even though all dots and Tees may not have been filled correctly by us not so savvy computer users. We are really impressed with their kind hearted understanding of our situation. We will contact them again when we are ready to purchase a house of our own, 18-24 months down the track!
The Most Professional Leasing Services
Having now completed a successful sale of mum and dad's home I want to let you know just how much Dad appreciated your services in taking care of his property while he and mum were in residential care. Dad often remarked that your services were very personalised and details were carefully explained ensuring he had peace of mind that his property was in good hands, both in terms of selecting the right tenant and in terms of any maintenance reported.I certainly echo dad's remarks and thank you and your staff for the most professional of leasing services you provided dad and I during the past 5 years. Thanks again.
We are always impressed when we approach the staff with any queries, they are always polite, happy to assist and get on to any problems promptly.
The Efficiency was Incredible
I have previously dealt with 3 other rental agencies in northern Tasmania for my rental needs, none of which come close to the outstanding service I have received from your @home team in Launceston. Everything was incredibly easy, and you can tell that your customers are at the centre of everything that you do. The efficiency was incredible, I recall mentioning on the phone “I should probably wait a couple of days to hear back from you then?” Only to be advise that I would hear back within a matter of minutes and they certainly delivered on this commitment. I facilitated this particular move into the new property am from Melbourne as I needed to travel for work and Mandy was incredible ensuring everything ran smoothly and really provided a great level of re-assurance during what was an incredibly stressful time. I would love to recognise Mandy in particular for this attribute. Working in an industry where we have moved heavily into a Service Focus. I continually find myself questioning the level of service I receive when dealing with other companies/corporations. I find I am harder to impress than most when it comes to ‘service’ but it was so refreshing to have the experience I did with @home. Right down to the ‘welcome to your new home’ card and chocolates on arrival it has been an incredible experience. Whilst I have primarily dealt with Mandy during the experience I would love to see anyone else who played a part in securing my new home with @home recognised for their brilliant Service. You’ve created an advocate for your brand and I will certainly recognise your agency to family and friends as a brilliant estate agency to deal with. Very happy customer!
We would like to say we have been very happy with Madeleine Chugg's interest in our unit. Her response has been excellent in informing us of any wishes. We currently have a great tenant, and do hope he continues to rent. Thank you for you ongoing care.
Pro-activeness, Initiative and Tenacity
I’d like to provide some very positive feedback of my new portfolio manager, Maddy. Her pro-activeness, initiative and tenacity in dealing with this issue below has been exemplary. As the Director I thought I pen a note to you expressing my thanks and to let you know she is doing a great job.
Best experience as a renter has been through @home, can't compare it to anything else as they go above and beyond what is expected!
I would like to provide feedback regarding Samantha who is managing our property at Devon Hills. She is doing a very thorough job and providing us with numerous photos after each inspection and comments when necessary. We feel the property is in very good hands under Samantha's management and just wanted you to know how impressed we are.
Claudine supplied good clear information on our rental property which made our choice so easy to go with @home .
We have found Claudine to be extremely professional with her presentation as well as very friendly and helpful with her advice for us. We have two properties and we can categorically say that it was Claudine's presentation that convinced us that @home was the firm that would service us best.
Thorough & on the Ball
Just want to give you some positive feedback for Mandy. She has been really thorough and on the ball with some small hiccups we have had recently out at our little rental. I know she is 'just doing her job' but she really looks after these homes as though she owned them herself. It's such a relief knowing she is on to it.
Prompt, Friendly & Efficient Service
I write to say that I've had prompt, efficient, friendly and helpful service throughout from all the staff I've dealt with (starting with Claudine who was great) plus follow up and additional help in my last rushed days before leaving Tasmania. I'll pass my thanks to other staff members. I am very pleased to have chosen @home as the management company for my unit.
Around lunch time Wednesday I called about a plumbing issue. Sam called me back in around half an hour to say she'd organised a plumber. He arrived not long after that. The job was finished by lunch time yesterday! This is not the first time Sam has responded so fast to an issue we've had. I'm so pleased with the efficiency of your staff, especially Sam who has been a wonderful Property Manager to us in our last two homes.