Urgent Repairs

While we hope your tenancy will be trouble free, situations may arise that require repairs to be made. Please notify your property manager of any damage or repairs that may be required on the property. At all times your first contact to organise the repairs must be to our office. If a genuine emergency occurs out of office hours (Saturday, Sunday, public holidays, or after 5.00pm Monday to Friday) please contact our preferred contractors:

Plumbing:

Premium Plumbing - Office After Hours 6330 3533 or 0457 728 033 

Electrical:

Tones Electrical: 0438 272 241

Smoke Alarm Faults 

Safe as Houses 0438 684 330 and 0418 137 501

Second call only: Tones Electrical: 0438 272 241

Locksmiths/alarms:

Premier Locksmiths: 0409 956 064

Glass:

O'Brien Glass: 1800 824 133

Power outage

TasNetworks Electricity emergencies and faults: 13 2004 – 24 hours a day, 7 days a week

Link to check current power outages

Cable PIs 

TasNetworks also manage the issuing of Cable PIs which are free of charge. Please ensure you have an operating Cable PI device at all times.You can order these via the TasNetworks website – www.tasnetworks.com.au and the device will be posted within 3 business days

State Emergency Services

Floods & Storms: Ph 132 500 Website: www.ses.tas.gov.au 

If you are unable to reach the above preferred contractors, please locate a 24 hour service in the local yellow pages and arrange repairs as quickly as possible. Please be aware that if an after hours call-out is made and the maintenance issue is deemed to be non urgent, you may be responsible for the additional costs. Please ensure that you notify our office if you have arranged emergency repairs after hours on the first business day after the event.

If a tradesperson is required to attend the property and a suitable time has been agreed between yourself and the tradesperson and you fail to provide access, you may be required to pay for the standard service call.

Where a repair request is reported to our office and it is deemed to be caused by you or a visitor, be it accidental or neglect, you could be liable for the payment of the account. Examples are: power failure due to a faulty appliance, instructional issues with appliances, or foreign objects found causing blocked drainage.