2016 has been another great year @home and while we are excited for the year ahead with what we have planned, we would like to take a moment reflect on what we have achieved.
in 2016 we gained over 182 new Clients which is our largest growth year since our inception in 2009. We were awarded Property Management Office of the year at the Australian Real Estate Business Awards and Claudine Church took our BDM of the year for 2016.
We are currently managing close to 750 quality rental properties across Launceston and we have an awesome team of twelve talented people taking care of them.
Here are some statistics you may find interesting:
- We conducted over 2800 routine inspections
- 245 vacating inspections
- Secured 337 new tenancies
- Gained 182 new managements
- 98% of new business was gained by recommendation/referral
- Maintained an average rent arrears rate of 0.1%
- Our occupancy rate averaged 99%
- We renewed 448 existing tenancies
- We co-ordinated 2801 repairs/maintenance jobs
Most importantly, our survey's reflect that we have maintained consistently high levels of service with over 80% of Clients and Customers rating us 10/10.
It is fair to say we keep pretty busy, but we LOVE it! Our days are never dull, every day is an opportunity to learn something new and grow and develop as individuals and as a team.
We would like to sincerely thank our clients, customers, contractors and friends for your support throughout this amazing journey. We hope you enjoy some quality time with family and friends over the holidays and please stay safe.
Merry Christmas and Happy New Year!
Michelle & Matt.