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I have to mention that although I was traumatised when Aleshia left and thought the service level might dip - I'm delighted to say that it hasn't at all! Sam had some big shoes to fill and she has been super-efficient with my recent enquiries. Very quick to respond to ...Read more me call/emails and organise trades people and very pleasant to deal with all round. Sam organised everything within a very short space of time. (obviously you're timing your staff too!) Very happy with the service provided - and I should have known it would continue after Aleshia left, but you just never know! I have actually talked @home up a number of times to people this year.